Beste verkochte artikelen in 'Klantenservice' van 1 tot 10

Ontdek de huidige top 10 van bestsellers van 2022 in de categorie Klantenservice. Een uitgebreide lijst van de best verkochte artikelen in 'Klantenservice'.

Engels | Druk: 1 | Hardcover | 9780787976392
4.5 op 5 sterren
Boek cover Getting Naked van Patrick M. Lencioni (Hardcover)
A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
Another extraordinary business fable from the New York Times bestselling author Patrick LencioniWritten in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns...
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Engels | Druk: 2nd edition | Paperback | 9780071745062 | 256 pagina's
Boek cover Perfect Phrases for Customer Service, Second Edition van Robert Bacal (Paperback)
Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: The customer is always right. But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: ...
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Engels | Druk: 1 | Hardcover | 9781119167969
Boek cover Customer Success van Nick Mehta (Hardcover)
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options,...
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Engels | Druk: ITPE Edition | Paperback | 9781400201839
4.2 op 5 sterren
Boek cover Building a StoryBrand van Donald Miller (Paperback)
Clarify Your Message So Customers Will Listen
New York Times Bestselling author Donald Miller uses the seven universal elements of powerful stories to teach readers how to dramatically improve how they connect with customers and grow their businesses. Donald Millers StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides readers with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a...
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Engels | Hardcover | 9780735217812
Boek cover Would You...to Your Mother van Jeanne Bliss (Hardcover)
The "Make Mom Proud" Standard for How to Treat Your Customers
Customer experience pioneer Jeanne Bliss shows why 'make Mom Proud' companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible. Bliss urges companies to make business personal to earn ardent fans and admirers, by focusing on one deceptively simple question: "Would you do that to your mother?" 'make Mom Proud' companies give customers the treatment they desire, and employees the ability to deliver it. They turn 'gotcha' moments into 'we've got your back' moments by rethinking business practices, and they...
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Nederlands | Druk: 4 | Paperback | 9789024400577
Boek cover Anatomie van de verleiding van Paul Postma (Paperback)
Neuromarketing
Neuromarketing levert een belangrijke bijdrage aan strategische marketing, customer insight en marketing intelligence. Het is een van de interessantste toepassingen van digitale marketing en volop in ontwikkeling. Anatomie van de verleiding biedt een volledig overzicht van de drie neuromarketingmethoden en hun toepassingen. In deel 1 van het boek staat de theorie centraal, ondersteund met talrijke voorbeelden. Deel 2 bestaat uit praktijkcases over de drie neuromarketingmethoden. In deze vierde herziene druk zijn actuele praktijkcases toegevoegd. In Anatomie van de verleiding leer je:...
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Engels | Paperback | 9781492039594
5 op 5 sterren
Boek cover This is Service Design Doing Methods van Marc Stickdorn (Paperback)
A Companion to This Is Service Design Doing
In this book, you'll find 54 hands-on descriptions that help you do the key methods used in service design. These methods include instructions, guidelines, and tips-and-tricks for activities within research, ideation, prototyping, and facilitation. This is the print version of the method companion to the book This Is Service Design Doing (#TiSDD). It includes the same content that you can find free on the book website, tisdd.com, but nicely revisualized and presented in a professional bound format. Caveat: While methods are the building blocks of a service design process, owning a pile of...
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Engels | Druk: Paperback | Paperback | 9780241370148
3.2 op 5 sterren
Boek cover This is marketing van Seth Godin (Paperback)
You Can't Be Seen Until You Learn To See
What is the best way to identify your smallest visible audience? How do you build trust and permission with your target market? From the author of 18 bestselling books including THE DIP and TRIBES comes THIS IS MARKETING, the one indispensable volume that teaches you all you need to know about connection, empathy and making a difference for decades to come.
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Engels | E-book | 9781386613862
Boek cover The Mom Test: How to Talk to Customers & Learn if Your Business is a Good Idea When Everyone is Lying to You van Rob Fitzpatrick (Onbekend)
The Mom Test is a quick, practical guide that will save you time, money, and heartbreak. They say you shouldn't ask your mom whether your business is a good idea, because she loves you and will lie to you. This is technically true, but it misses the point. You shouldn't ask anyone if your business is a good idea. It's a bad question and everyone will lie to you at least a little. As a matter of fact, it's not their responsibility to tell you the truth. It's your responsibility to find it and it's worth doing right Talking to customers is one of the foundational skills of both Customer...
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Nederlands | Druk: 1 | E-book | 9789463012720
Boek cover De CX Travel Guide van Nienke Bloem (Onbekend)
De CX Travel Guide helpt je aan de slag te gaan met customer experience (CX). Deze reisgids door de wereld van klantbeleving bevat onder andere adviezen van achttien CX-managers, werkzaam bij onder andere Aegon, Rijksmuseum, Lush en Kamer van Koophandel. Ze helpen je valkuilen te vermijden en leren je hoe je jouw organisatie door een CX-bril kan bekijken.
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