Alle boeken van schrijver Bacal Robert (1-10)

Bekijk hier alle boeken van Bacal Robert. De boekenlijst is gerangschikt volgens de recente verkoopcijfers, dus de best verkochte boeken van de voorbije maand staan bovenaan.

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Engels | Druk: ed | Paperback | 9780071408387
Boek cover Perfect Phrases For Performance Reviews van Douglas Max (Paperback)
Hundreds Of Ready-To-Use Phrases That Describe Your Employees' Performance From Unacceptable To Outstanding
Writing performance reviews is as easy as looking up the right phrase! Finding the right words to assess and describe your employees' performance is an important - and time consuming - exercise for any manager. Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases that you can use to describe any employee's performance in 74 different skill areas. The phrases are grouped into five employee performance levels such as: outstanding; exceeds expectations; meets expectations; needs improvement; and, unacceptable. You can use these phrases to: craft a carefully worded and...
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Engels | Druk: ed | Paperback | 9780071435314
Boek cover How to Manage Performance van Robert Bacal (Paperback)
24 Lessons for Improving Performance
How to Manage Performance contains 24 Lessons for improving performance dramatically. Increased productivity is the primary driver of growth in today's workplace. But productivity improvements don't occur in a vacuum - they require knowledge, action, and a commitment to performance on the part of frontline supervisors and managers. How to Manage Performance provides managers with goal-focused, commonsense techniques to stimulate employee productivity in any environment. This results-based guidebook features 24 invaluable strategies and action steps you can use to communicate the performance...
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Engels | Druk: ed | Paperback | 9780071444538
Boek cover Perfect Phrases For Customer Service van Robert Bacal (Paperback)
Hundreds Of Tools, Techniques, And Scripts For Handling Any Situation
Most employees can benefit from learning to use specific verbal techniques to handle customersDifficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return. This book provides clear explanations of the techniques an employee can apply, plus 101 dialogues and scripts that can be learned and adapted for immediate use.
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Engels | Druk: 2nd edition | Paperback | 9780071745062
Boek cover Perfect Phrases for Customer Service, Second Edition van Robert Bacal (Paperback)
Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: The customer is always right. But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: ...
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Engels | Druk: 2nd edition | Paperback | 9780071745079
Boek cover Perfect Phrases for Performance Reviews 2/E van Douglas Max (Paperback)
Hundreds of Ready-to-use Phrases for Desecribing Employee Performance
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEThe ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though,have you struggled to find the most appropriate words for your needs?This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas. Learn the most effective language for: Crafting an accurate, carefully worded...
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Engels | Druk: 1 | E-book | 9780071641876
Boek cover Perfect Phrases for Managing Your Small Business van Robert Bacal (Onbekend)
The Right Phrase for Every Situation . . . Every Time! As a small business owner, you may find yourself overwhelmed with endless chores, decisions, and day-to-day responsibilities. Communicating clearly with everyone from vendors to employees is critical to your success. Perfect Phrases for Managing Your Small Business provides the phrases you’ll need to take charge, perform your tasks, and succeed in these trying times. Inside you’ll find: Hundreds of quick, ready-to-use concepts and phrases for nearly every business situation Targeted coverage on topics, from starting your business...
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Engels | E-book | 9781458009395
Boek cover Save Your Relationship By Learning To Fight Fair (Learn-Bytes Series #1) van Robert Bacal (Onbekend)
Conflict and disagreement can be good events in a marriage, or in any relationships whether at home or at work. However, the most common cause of divorce, and relationship failures has to do with the WAY disagreement (fighting) is handled. Is your relationship at risk? If you don't use fighting fair skills, the answer is yes. And most of us have never been taught how to fight fair to prevent relationship destruction, pain and suffering. This Learn-Bytes product teaches you how to handle arguments and disagreements in constructive ways, so as not to poison the important relationships in...
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Engels | E-book | 9781301133789
Boek cover Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead van Robert Bacal (Onbekend)
Have you ever been shocked by a harsh or angry reaction from a spouse? A parent? Or a co-worker? Even when you are trying to be helpful and sympathetic? It happens to all of us, because while our intentions may be great, the WAY we communicate -- what we say, and how we say it, can sabotage our efforts. Now you can learn how to change what you say, reduce conflict and anger in your relationships. It turns out that we ALL make similar mistakes in how we talk to those closest to us. In this book you'll discover the 101 common phrases that create anger, conflict and frustration in...
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